Privacy Policy

Regeniq Pty Ltd (ABN 41 694 432 865) ("Regeniq", "we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information during our pre-launch phase, when you register your interest in our telehealth consultation services.

1. Information We Collect

Pre-Launch Registration Phase

During the current pre-launch registration phase, we collect:

• Contact Information: Email address and mobile phone number
• Registration Data: Date and time of registration, source URL, and consent records
• Technical Information: IP address, browser type, and device information (collected automatically)

Note: At this pre-launch stage, we do not collect health information, medical history, or any sensitive information as defined under the Privacy Act 1988.

Future Healthcare Services - Medical Data Consent

When our telehealth consultation services launch, you will be required to provide separate, explicit consent for the collection and use of your health information. This will include:

• Consultation notes and medical assessments
• Diagnostic results (such as pathology or blood tests)
• Treatment history and prescription records
• Appointment and logistics data

At that time, we may share health information with licensed medical professionals, diagnostic laboratories, technology vendors providing clinical support, and other healthcare service providers directly involved in your care. You will be provided with comprehensive information about how your health data will be used, stored, and protected before engaging in any healthcare consultations.

All health information handling will comply with the Privacy Act 1988, Australian Privacy Principles, and relevant healthcare regulations.

2. How We Use Your Information

We use your personal information to:

• Notify you when Regeniq telehealth consultation services become available
• Send you information about our services, including consultation availability and service updates
• Communicate with you via email and SMS regarding your registration
• Improve our website and services
• Comply with legal obligations

We will only use your information for the purposes stated at the time of collection, or for purposes directly related to those purposes.

3. Legal Basis for Processing

We collect and process your personal information based on:

• Consent: You have explicitly consented to being contacted by registering your interest
• Legitimate Interests: To notify interested parties about our service launch and updates

4. Data Storage and Security

Your personal information is stored securely using industry-standard encryption and security measures. We use Supabase (a secure cloud database provider) to store your registration data, with the following protections:

• Data encryption at rest and in transit
• Access controls and authentication requirements
• Regular security monitoring and updates
• Secure data centres located in Australia and/or jurisdictions with adequate data protection laws

5. Data Retention

We will retain your pre-launch registration information until:

• You request deletion of your information (see Your Rights below)
• Our telehealth services launch and you either proceed with consultation or decline to engage
• A period of 24 months from registration, after which we will contact you to confirm continued interest or delete your information

6. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties.

We may disclose your information to:

• Service Providers: Third-party service providers who assist us with data storage, email delivery, and SMS communications (subject to confidentiality agreements)
• Legal Obligations: If required by law, court order, or regulatory authority
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

Any third-party service providers we engage are required to comply with the Australian Privacy Principles and maintain appropriate security measures.

7. Marketing Communications

By registering, you consent to receive marketing communications from Regeniq via email and SMS regarding:

• Service launch announcements
• Consultation availability
• Service updates and information

You can unsubscribe from marketing communications at any time by:

• Clicking the "unsubscribe" link in any email
• Replying "STOP" to any SMS message
• Contacting us directly at info@regeniq.au

8. Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Withdraw Consent: Withdraw your consent for marketing communications at any time
• Complain: Lodge a complaint about how we handle your personal information

To exercise any of these rights, please contact us at info@regeniq.au. We will respond to your request within 30 days.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyse website traffic. These technologies may collect:

• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• General location information (country/city level)

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised "Last Updated" date.

Material changes will be notified to registered users via email where reasonably practicable.

12. Healthcare Privacy Note

Pre-Launch Status: Regeniq is currently in pre-launch phase for interest registration only. We are not currently providing healthcare services or collecting health information.

When our telehealth consultation services launch, additional privacy measures will apply, including:

• Compliance with My Health Records Act 2012 (if applicable)
• Enhanced security for sensitive health information
• Strict access controls for healthcare practitioners
• Updated privacy policies specific to health information handling

You will be provided with updated privacy information before engaging in any healthcare consultations.

13. Complaints and Disputes

If you have a complaint about how we have handled your personal information, please contact us at info@regeniq.au with details of your complaint.

We will:

• Acknowledge your complaint within 7 days
• Investigate the matter thoroughly
• Respond to your complaint within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: